Built for Resorts in MENA

Turn Guest Conversations
Into Better Reviews.

VELORA is the AI Guest Experience Platform built for resorts. Understand every guest message, route it to the right department, and resolve issues before they become bad reviews.

See how it works
0
Guest languages at launch
0/7
Coverage, no night shift
<0s
Typical first reply
Why now

Guests message faster than hotels answer.

3.0 days

The global average time a hotel takes to respond to guest feedback — down from 4.7 days two years earlier, but still measured in days, not minutes.

Shiji Q3 2025 Guest Experience Benchmark · source
3-star

Midscale properties posted the strongest gain in guest satisfaction — roughly double the pace of 5-star hotels. The movement is happening in our segment.

Shiji Q3 2025 Guest Experience Benchmark · source
~3 billion

People already use WhatsApp every month. Your guests don’t need to install anything, learn anything, or open a portal to reach you.

Meta, reported monthly active users · source
Capabilities

Every guest message, handled right.

VELORA understands what guests need, speaks their language, and gets it to the right team before it becomes a problem.

AI Receptionist Support

Instant, on-brand replies to every guest inquiry. VELORA knows your property, policies, and room inventory at all times.

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Personalized Tactics

Upsell room upgrades, spa packages, and dining — tailored to each guest's stay profile and behavior.

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Service Recovery Engine

Detects frustrated guests in real time and escalates to human staff before a 1-star review becomes a reality.

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The Flow

How VELORA Works

One simple path from a guest's message to a resolved request — every time.

Guest

Sends a message on WhatsApp, in their own words, any language.

AI Understands

Reads the message, understands what's needed, and gauges the guest's mood.

Department Routed

The right team — housekeeping, front desk, F&B — gets it instantly.

Issue Resolved

The guest gets a fast reply, and the request gets handled — happy guest, better review.

Launching with Founding Resort Partners

Join the cohort of premium properties shaping VELORA's first release.

Pricing

Simple pricing that scales.

Every plan starts with a guided pilot — we set VELORA up with your team. There is no self-serve signup yet, and billing begins only once you go live.

Starter

Perfect for boutique hotels and B&Bs

$99/mo
  • Up to 500 messages/mo
  • WhatsApp integration
  • AI auto-replies
  • Basic analytics
  • Email support
Most Popular

Pro

Ideal for mid-size hotels and resorts

$249/mo
  • Unlimited messages
  • WhatsApp + SMS
  • Advanced AI personalization
  • Upsell engine
  • Priority support
  • Real-time dashboard
  • Custom reply tone

Enterprise

Built for hotel groups and large properties

$599/mo
  • Everything in Pro
  • Multi-property management
  • Custom AI training
  • Dedicated success manager
  • SLA guarantee
  • API access
Answers

Frequently Asked Questions